Otelyon Product Family · 02

Otelyon Workflow

Manage hotel operations from a single panel. From housekeeping to technical service, laundry to lost & found, valet to energy management — all departments in one system. Real-time dashboard, HR module, shift planning, instant push notifications.

17+
Operation Modules
5
Report Types
HR
& Shift
Live
Push Notification
Housekeeping · Technical Service · F&B · Laundry · Lost & Found · Valet/Parking · Maintenance & Repair · Energy Management · HR · Shift · Sales · Night Report · Front Office · Incident Report · Occupancy Rate · Technical Supplies · Recipe Management ·
Housekeeping · Technical Service · F&B · Laundry · Lost & Found · Valet/Parking · Maintenance & Repair · Energy Management · HR · Shift · Sales · Night Report · Front Office · Incident Report · Occupancy Rate · Technical Supplies · Recipe Management ·

17+ Modules, One System

A dedicated module for every department's needs. All modules work in an integrated manner and are managed from the same dashboard.

01
🛏
Housekeeping

Room cleaning scheduling, staff assignment, room status tracking and inspection checklists.

  • Room status panel (vacant/cleaning/ready)
  • Cleaner assignment and workload view
  • Inspection checklists
  • Incident reporting and photo attachment
02
🔧
Technical Service

Fault reports, maintenance requests, repair tracking and technical staff management.

  • Fault ticket system and work order
  • Priority setting and SLA tracking
  • Photo-documented fault record and history
  • Technical staff assignment
03
🍽
F&B / Kitchen

Restaurant and bar operations, room service requests and kitchen coordination.

  • Room service order notifications
  • Kitchen coordination system
  • Order status tracking
  • Product and recipe management
04
👕
Laundry

Guest and hotel laundry tracking, cleaning status and delivery management.

  • Laundry item recording and tracking
  • Cleaning status update
  • Guest room request connection
  • Delivery notification
05
🔍
Lost & Found

Lost item registration, guest matching and return process management.

  • Item registration and identification
  • Guest matching and notification
  • Status tracking (found/returned/disposed)
  • Photo-documented record
06
🚗
Valet & Parking

Guest vehicle check-in/out, parking spot management, pricing and SMS notifications.

  • Vehicle check-in and plate registration
  • Parking spot assignment and tracking
  • Valet staff management
  • SMS vehicle ready notification
07
🔨
Maintenance & Repair

Periodic maintenance scheduling, repair requests and work order management.

  • Maintenance calendar and reminders
  • Work order creation and assignment
  • Maintenance history record
  • SLA-based priority
08
Energy Management

Electricity, water and gas consumption tracking, occupancy rate correlation and reporting.

  • Daily consumption entry and tracking
  • Bulk data upload (CSV)
  • Occupancy-energy correlation report
  • Period comparison
09
🌙
Night Report

Night shift-specific operation records, incident logs and handover notes.

  • Night operation summary
  • Incident log and record
  • Handover note for day team
  • Occupancy and sales summary
10
💬
Internal Messaging

Real-time inter-department messaging, mass department announcements and message templates.

  • User-to-user messages
  • Department-wide announcements
  • Message templates
  • FCM-integrated notifications
11
📋
QR Menu

Digital restaurant and bar menu. QR access, product management and room service integration.

  • Category and product management
  • QR code-based menu access
  • Room service order flow
  • Multi-language support
12
💼
Sales Meeting Tracking

Customer meeting tracking, meeting outcomes and activity reports for sales teams.

  • Customer meeting records
  • Meeting outcome tracking
  • Sales activity report
  • SalesAdmin role management
13
🏨
Front Office Dashboard

Operations panel dedicated to the reception team. Live guest requests, department routing and daily priorities managed from a single screen.

  • Live guest request summary
  • Department routing and tracking
  • Check-in / check-out flow support
  • Role-based reception view
14
⚠️
Incident / Accident Report

Recording, tracking and reporting of incidents and accidents throughout the hotel. Complete documentation for legal protection.

  • Incident recording and identification
  • Timestamped documentation
  • Relevant staff and department notes
  • Historical incident reporting
15
📊
Occupancy Rate

Daily tracking and periodic analysis of hotel occupancy data. Contributes to efficiency optimization by correlating with energy consumption.

  • Daily occupancy entry
  • Periodic occupancy chart
  • Energy module integration
  • Comparative period analysis
16
🔩
Technical Supplies

Entry and consumption reporting of supplies used by the technical team. Department-based costing and periodic analysis.

  • Supply entry records
  • Material type and quantity tracking
  • Department-based consumption report
  • Periodic cost analysis
17
📖
Recipe & Ingredient Management

Recipe definitions and ingredient management specific to the F&B department. Ingredient lists, quantities and unit information linked to products standardize kitchen operations.

  • Recipe creation and editing
  • Ingredient and content definitions
  • Product-recipe linking
  • Unit and quantity management

Staff Management Integrated

Workflow offers a full HR module alongside operations management. From attendance tracking to timesheets, leave management to staff schedules — all in one system.

📲
QR Attendance
Staff clock in and out by scanning a QR code at the start and end of their shift. System automatically calculates hours worked. Late arrivals and early departures are recorded.
📅
Leave Request & Approval Flow
Staff submit leave requests through the system. Supervisor and admin approve or reject. Approved leaves are automatically reflected in the shift calendar.
📊
Timesheet & Overtime Tracking
Monthly working hours, overtime and leave days are automatically calculated. Excel-like timesheet view simplifies accounting integration.
👥
Staff Profile Management
Photo, department, title, contact information and role definition for each staff member. Profile photo upload and editing support.
🕐 Shift Management
  • Shift creation and department assignment
  • Overlap control
  • Shift change requests
  • Night/day shift distinction
  • Shift-based staff list
📈 HR Reports
  • Attendance/absence report
  • Staff working hours summary
  • Leave usage status
  • Department-based overtime analysis
  • Month/period filtered export
🔔 Notification Integration
  • Shift start reminder
  • Leave approval/rejection notification
  • Missing attendance alert
  • Instant delivery via FCM push

Entire Hotel on One Screen

Otelyon Workflow — Manager Panel
31
Open
6
Urgent
97%
SLA
16m
Avg.
Room 301 — Air conditioning fault
Technical
4m
Pool — Cleaning request
HK
11m
Room 205 — Room service
F&B
20m
B2 — Guest vehicle request
Valet
28m
Room 112 — Lost item report
L&F
45m
Real-Time
The manager panel updates live. Which room is being cleaned, which fault is in progress, which vehicle is waiting in the parking lot — all information is instant and accurate.
🎯
Role-Based View
Housekeeping staff only see their own rooms. Supervisor monitors their own department. Admin controls the entire hotel. No information overload.
🔍
Advanced Filtering
Filter by department, priority, status, date range, staff and location. Find the task you're looking for in seconds.
🔔
Instant Push Notification
New task, SLA alert, completion confirmation — staff and managers are instantly notified via FCM. Seamlessly integrated with the Staff PWA application.

What Cannot Be Measured Cannot Be Improved

Workflow records every operational metric and presents it to managers from 5 different perspectives.

📈
General Summary

Total task count, completion rate, SLA compliance percentage and average response time. Instant hotel-wide pulse.

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🏢
Department Report

Load distribution, SLA breach rate, average completion time and guest ratings for each department.

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👤
Staff Performance

Individual efficiency, completed task count, average response time and guest rating score.

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💼
Sales Report

Meeting outcomes, conversion rate, number of customer meetings and sales team activity summary.

7D30D90D365D
Energy Report

Periodic energy consumption, occupancy rate correlation, comparison with previous period and savings analysis.

MonthlyQuarterlyAnnual

The Right Person, at the Right Time

Workflow's smart notification engine delivers critical information to the relevant person without unnecessary noise.

New Urgent Task
When an urgent priority task is opened, all department staff instantly receive a push notification.
SLA Alert
Responsible staff and supervisor are warned before the task deadline. Admin is notified if a breach occurs.
Task Assignment
When a task is assigned to a specific staff member, only that person receives the notification. No unnecessary noise.
Completion Confirmation
When a task is closed, supervisor and admin receive a confirmation notification. Guest is sent a service completed message.
New Message
Inter-department or person-to-person messages are instantly delivered via FCM.
Valet & SMS
When the guest's vehicle is ready, an SMS notification is sent. Reliable delivery via İletimerkezi API.

Manage 17+ modules in one system.

From housekeeping to energy tracking, valet to HR — monitor and manage all your operations in real time. Contact us for a demo.