Smart guest experience starting with a QR code. Guests submit requests from their browser, AI instantly categorizes and routes to the relevant department. No app, no registration — pure service experience.
From QR scan to guest rating — the entire process is automated, traceable and recorded.
Guest scans the QR code in the room with their phone camera. No app download, registration or password needed — session opens automatically with a token.
Guest submits a request in their preferred language (Turkish or English). They can select from quick shortcuts or type free text.
AI analyzes the request, identifies the service category, creates a ticket and starts the SLA timer. An instant confirmation is sent to the guest.
Relevant department staff instantly receive a Firebase push notification. Task is assigned, priority is set and the process is monitored on the dashboard.
When the task is completed, a notification is sent to the guest. Guest rates the service with 1-5 stars. All feedback is reflected in reports.
Unique QR token for every room and location. Guest scans with camera and session opens automatically in browser. Shortcuts for quick access to frequent requests like wake-up call or room service.
Guest submits requests in natural language (text or voice). OpenAI-powered engine identifies service category and priority, creates ticket and responds instantly. Voice input button — create requests without typing.
Automatic ticket created for every request. Open → Assigned → In Progress → Completed lifecycle. SLA timer tracked, manager notified immediately on breach. Status history recorded.
Guest can submit 3 types of feedback: Review, Request or Complaint. Each feedback is recorded as a ticket and emailed to the relevant manager. 1-5 star rating opens upon task completion.
New task, SLA alert, completion confirmation — the right person gets notified at the right time via FCM V1 API. Staff PWA app is redirected to the relevant ticket when notification is clicked.
Open tickets, SLA statuses, department loads and staff performance updated live on a single screen. Role-based view — everyone only sees data within their authorization.
SMS is sent to the guest's phone number at critical moments such as valet delivery and service completion. Reliable delivery via İletimerkezi API integration.
Separate logo, brand color and welcome message for each hotel. Guest chat interface reflects your hotel's identity. Multi-hotel structure — each chain is isolated from the other.
Department performance, average response time, SLA compliance rate, staff efficiency, guest scores. Date-filtered reports give managers data-driven decision capability.
Guest can create reservation requests directly from the Butler interface. They enter date, time and notes and submit; the request is sent to the relevant department as a ticket under SLA tracking.
Guest selects day and time within the app to create a wake-up request. Request is forwarded to the relevant department and automatic reminder process starts. No separate tool or phone call needed.
External services and concierge support offered by your hotel on a single screen. Categories like transfer, tour, restaurant reservation are defined; guest requests from their browser, staff is instantly notified.
Information screen presented to guests about the hotel: opening hours, facilities, rules and frequently asked questions. Content is customized by hotel management, guests access instantly from the QR interface.
Products listed in Food & Beverage categories, guest selects quantity and adds to cart, can add notes. When cart is submitted, all items are forwarded to staff in a single ticket. Price, currency and product image support available.
Guest can attach a photo or PDF file to any request. Saves time in scenarios like photographing and reporting defects, sending documents. Files are attached to the ticket and kept in the archive.
Guest interface switches between light and dark theme with a single tap. Eye-friendly dark theme for night use, clean light theme for daytime. Hotel brand color applied in both themes.
Each user sees and does only what they are authorized for. Security and efficiency together.
Every request is tracked with an SLA timer based on priority level. Manager and responsible staff are notified immediately upon breach.
Take guest experience to another level with QR code, AI and instant notifications. Contact us for a demo and let's discuss a customized setup for your hotel.